Terms & Conditions

Terms and Conditions:

1.  All of our dry cleaning and laundry services are carried out with the utmost skill and care and in accordance with the garments care labels. All garments are inspected prior to cleaning. If we find a potential issue, we will contact you prior to cleaning the item to discuss options. All imperfections, tears/holes, will be photographed and recorded prior to cleaning. 

2.  Extra time/effort may be required for difficult stains. Should this be necessary a Laundry Direct or Central Drycleaning Services Ltd team member will contact you to advise of the extra time, charges or risks that may apply. Laundry Direct and Central Dry Cleaning Services Ltd cannot guarantee the removal of all stains/marks. We request your assistance to correctly identify stains. but do not guarantee their removal. Some stains are permanent.

3.  All customer concerns and refunds are addressed in accordance with the Consumer Guarantees Act. If you are unhappy with a particular service we invite you to contact our store manager to discuss your concerns, which we will try to actively resolve. accounts@centraldrycleaning.co.nz

4. Protecting your items during treatment is our top priority and we follow the care label instructions on each item we process. We exercise utmost care in processing articles and follow the process according to the manufacturing care labelling guide. We cannot assume responsibility due to misleading care labelling guides by the manufacturer or defects in materials that are not readily apparent prior to processing. This applies particularly but not exclusively suede, silks, satins, linen, cotton, double faced fabrics, vinyl’s, polyurethanes etc.  

5. While all care is taken, Laundry Direct and Central Dry-Cleaning Services Ltd accepts no responsibility for damage to or loss of buttons, adornments, embroidery, embellishments or such like. This is a manufacturing issue that needs to be addressed with the manufacturer. 

6. We use industry standard processes best suited to the nature and condition of each item. We do not guarantee against colour loss, colour bleeding, shrinkage, damage to a fabric due to manufacturer’s fault or manufacturer/designer using the wrong care label guide.  ​

7. Prices may vary from those in the price list to include adjustments for specialist fabrics, trims and services including but not limited to Alpaca, Angora, Beads, Bows, Cashmere, Corduroy, Delicate, Embroidery, Fur, Feather, Lace, Linen, Mohair, Pleats, Rhinestones, Ruffles, Sequins, Silk, Tassles and Velvet.

8. Claims for missing or damaged items must be made within 24 hours of delivery. Note: Any claims for damage or loss cannot exceed 10 times the cleaning charge. 

9. Laundry Direct or Central Drycleaning Services Ltd reserve the right to refuse dry cleaning or laundry from any person or business without reason. 

10.  Additional charges incurred must be paid in full upon collection / before delivery. 

If you have any questions regarding any of our terms and conditions, please email us at accounts@centraldrycleaning.co.nz